Privacy Policy

01 Information We Collect

When you contact K7 Towing & Recovery — whether by phone, through our website contact form, or in person — we may collect certain personal information to provide you with towing and roadside assistance services. We only collect what is genuinely necessary to do our job well.

Information You Provide Directly

• Name: Your full name when requesting a service or submitting a contact form.
• Phone Number: Your phone number so we can call you back and confirm dispatch details.
• Email Address: Your email address if provided on our contact form (optional).
• Location / Address: Your current location or pickup/drop-off address so we can dispatch and navigate to you.
• Vehicle Information: Year, make, model, and condition of your vehicle as needed to provide towing service.
• Service Request Details: A description of your situation — breakdown, lockout, junk car, etc. — so we can prepare appropriately.

Information Collected Automatically

When you visit our website at k7towing.com, certain technical information is automatically collected by standard web technologies:

• IP Address: Your internet protocol address, collected automatically by our web hosting server.
• Browser Type & Device: The browser and device you use to access our website.
• Pages Visited: Which pages of our website you viewed and for how long.
• Referring Website: The website or search engine that directed you to our site.
• Date & Time of Visit: When you accessed our website.

02 How We Use Your Information

We use the information we collect solely to provide, operate, and improve our towing and roadside assistance services in Nolensville, Nashville, and the surrounding Tennessee area. We do not sell your information. We do not use it for advertising targeting.

• Service Delivery: To dispatch a tow truck or roadside assistance technician to your location quickly and accurately.
• Communication: To call or text you with updates about your service request, estimated arrival time, or pricing.
• Customer Support: To respond to questions, follow-up messages, or complaints submitted via our contact form or phone.
• Business Records: To maintain basic records of services provided as required for legal and accounting purposes.
• Website Improvement: To analyze traffic patterns and improve the usability of our website for future visitors.
• Legal Compliance: To comply with applicable laws, court orders, or government regulations when required.

We will only use your information for the purpose it was collected. If we ever need to use your information for a materially different purpose, we will notify you in advance and obtain your consent where required by law.

03 Information Sharing & Disclosure

K7 Towing & Recovery does not sell, rent, trade, or share your personal information with any third party for their own marketing or commercial purposes. We may share limited information only in the following circumstances:

• Service Partners: If we need to coordinate with a partner towing company or service provider to fulfill your request (e.g., in an area outside our immediate coverage), we may share your name, phone number, and vehicle location — only as necessary to complete your service.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government request — for example, in response to a valid subpoena, police investigation, or regulatory requirement.
• Business Protection: We may share information where necessary to protect the rights, safety, or property of K7 Towing & Recovery, our customers, or the public.
• Business Transfer: In the unlikely event that K7 Towing & Recovery is sold or transferred, customer information may be transferred as part of the business assets. Any new owner would be bound by this Privacy Policy.

04 Cookies & Tracking Technologies

Our website at k7towing.com may use cookies — small text files stored on your device — to improve your browsing experience and analyze website performance. Here is what you should know about how we use cookies:

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., form submissions, security). These cannot be disabled without affecting core site functionality.
• Analytics Cookies: We may use Google Analytics to understand how visitors use our site — which pages are most visited, how long visitors stay, and where they come from. This data is aggregated and anonymous.
• Functional Cookies: These remember your preferences (such as language or region) to improve your experience on return visits.

Google Analytics

Our website may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about your visits to our site using cookies. This information is transmitted to and stored by Google on servers in the United States. We use this data only in aggregated form to understand overall traffic patterns. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

How to Control Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to notify you when cookies are being sent. Note that disabling cookies may affect certain features of our website. For more information, visit allaboutcookies.org.

05 Data Security

We take the security of your personal information seriously. K7 Towing & Recovery implements reasonable physical, electronic, and procedural safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

• SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our server.
• Limited Access: Personal information is accessible only to the owner and staff of K7 Towing & Recovery who need it to provide services.
• Secure Hosting: Our website is hosted on reputable, security-maintained servers with regular software updates and security patches.
• Data Minimization: We do not collect more information than we need, and we do not keep it longer than necessary.

However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

06 Third-Party Links

Our website may contain links to third-party websites, including Google Maps, Google Business Profile, and other external sites for your convenience. These links do not constitute our endorsement of those sites, and we have no control over their content or privacy practices.

When you leave our website and visit a third-party site, their own privacy policy governs the collection and use of your information. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

07 Your Rights

You have certain rights regarding the personal information K7 Towing & Recovery holds about you. We are committed to honoring these rights promptly and transparently.

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Deletion: You may request that we delete your personal information from our records, subject to any legal obligations we have to retain certain data.
• Right to Opt Out of Communications: If you have received any communications from us, you may opt out at any time by contacting us directly.
• Right to Complain: If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at (615) 999-0407 or through our contact form. We will respond to all legitimate requests within a reasonable timeframe.

08 Children's Privacy

K7 Towing & Recovery's services are intended for adults and individuals who are legally authorized to enter into contracts for towing and roadside assistance services. Our website is not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at (615) 999-0407.

09 Google Services & Google Business Profile

K7 Towing & Recovery maintains a Google Business Profile at 864 Stonebrook Blvd, Nolensville, TN 37135. This profile allows customers to find our business on Google Search and Google Maps, read and leave reviews, and contact us.

When you interact with our Google Business Profile — such as leaving a review, asking a question, or clicking our phone number — your interaction is governed by Google's Privacy Policy. K7 Towing & Recovery does not control how Google collects or processes data related to these interactions.

Reviews left on our Google Business Profile are public and visible to anyone. We may respond to reviews publicly. If you wish to have a review removed, please contact Google directly or reach out to us and we will do our best to assist.

10 Changes to This Privacy Policy

K7 Towing & Recovery reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by other means such as posting a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of those changes.

If we make material changes to how we handle your personal information, we will provide prominent notice on our website and, if we have your contact information, we will notify you directly.

11 Contact Us About This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or how K7 Towing & Recovery handles your personal information, please contact us directly. We take privacy seriously and will respond to all legitimate inquiries as quickly as possible.